Sly Hair Co. ("Sly Hair," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

1. Information We Collect

We collect information you provide directly to us when you:

• Submit a consultation request through our website
• Become a client of Sly Hair Co.
• Contact us by phone, email, or text message
• Sign a service agreement with us

This information may include:

• Contact information: name, email address, phone number, mailing address
• Service information: appointment history, hair system specifications, service preferences
• Payment information: billing address and payment method (processed securely by our payment provider, Stripe — we do not store full card numbers on our servers)
• Communication records: records of correspondence, including text messages and emails exchanged with our team

2. How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and remind you of appointments
• Process payments and send invoices
• Communicate with you about your services, system orders, and account
• Send appointment reminders and account-related notifications via SMS and email
• Maintain your client records and service history
• Comply with legal obligations

3. SMS Messaging

If you provide your phone number, you consent to receive transactional SMS messages from Sly Hair Co. related to your appointments, payments, and services. Message and data rates may apply. Message frequency varies based on your service cadence (typically 1–4 messages per month). You may opt out at any time by replying STOP. Reply HELP for help.

We use Twilio as our SMS service provider. Phone numbers and message content are processed through Twilio's secure infrastructure. We do not share your phone number with third parties for marketing purposes.

4. Information Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. We only share information with trusted service providers who help us operate our business, including:

• Stripe — payment processing
• Twilio — SMS delivery
• SendGrid — email delivery
• Zoho Sign — electronic contract signing
• Google Workspace / Firebase — secure data storage and business operations

These providers are bound by their own privacy policies and are only permitted to use your information to provide services to us.

We may also disclose information when required by law, in response to valid legal process, or to protect the rights and safety of Sly Hair Co. and others.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to our legal obligations)
• Opt out of SMS messages by replying STOP at any time
• Opt out of marketing emails by clicking the unsubscribe link in any email

7. Children's Privacy

Sly Hair Co. services are intended for adults. We do not knowingly collect personal information from anyone under the age of 18.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on this page with the "Last updated" date.

9. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us: